Overview

Marco ("we", "us") helps you discover and plan trips. This policy explains what information we collect, how we use it, how long we keep it, and the choices you have — including how to delete your account.

Accounts and sign-in

You can create an account with Apple or Google sign-in (or other providers we enable). When you sign in we receive identifiers from the provider such as your account ID and, when shared, your email address and display name. We use this to authenticate you, sync your trip history, coin balance, and preferences across devices, and provide customer support.

Information we collect

• Account data — email, auth provider identifiers, and profile fields needed to run your account.
• Quiz and trip data — MatchCards answers (interests, budget, travel dates, and similar preferences) and generated trip recommendations you save or share.
• Usage and entitlements — coin balance, subscription status, purchase history, referrals, and feature usage needed to enforce limits and deliver the product.
• Technical data — device/app type, approximate usage analytics, and security logs (for example IP-related logs for abuse prevention).
• Payment data — handled by our payment processors (for example Stripe). We do not store full card numbers. We may store customer and subscription IDs, plan, status, and billing period metadata.

How we use your information

We use your information to generate personalized trip recommendations, operate accounts and subscriptions, process purchases and refunds where applicable, prevent fraud and abuse, improve Marco, and communicate about the service. We do not sell your personal data to third parties.

AI processing

When you request a live recommendation, your quiz responses may be sent to our AI provider to produce a trip plan. Example trips shown in marketing materials may be pre-generated and do not require sending your personal quiz data.

Payments and subscriptions

Purchases of travel coins and subscriptions are processed by third-party payment providers. Those providers process payment details under their own privacy policies. We receive confirmation of payment, plan type, renewal status, and related billing metadata so we can unlock features and refill coins.

Data retention

We keep account, trip history, and entitlement records while your account is active and as needed to provide the service, meet legal obligations, resolve disputes, and prevent abuse. Shared result links may encode recommendation data in the URL itself. Server logs are retained for a limited period for security and debugging.

If you delete your account, we remove or de-identify personal account data associated with your user ID, subject to limited retention required for fraud prevention, accounting, or legal compliance (for example purchase records and anti-abuse signup ledgers that are not used to rebuild a marketing profile).

Account deletion

You can delete your account in the app or website under Profile → Overview → Delete account. Deletion permanently removes your account access and associated trip history from active systems. If you sign up again later with the same Apple, Google, or email identity, free starter coins may not be granted again (to prevent abuse).

Your choices

• Update or remove saved trip data by using in-product controls where available.
• Manage or cancel subscriptions through your billing portal or store account settings.
• Request access, correction, or deletion by contacting us or using Delete account.

Contact

Questions about this policy? Reach us at hello@marcomatch.com.